The Haillo platform

Everything your AI needsto get the work done.

Connect your channels, build the workflow, shape your agent and add the tools and knowledge it needs — all from one platform.

Build for free See how it works

START HEREChannels

Voice · WhatsApp · SMS · Web

DEFINE THE PROCESSWorkflow

Conversation · Decisions · Actions

SHAPE THE EXPERIENCEAgent

Voice · Personality · Behaviour

CONNECT THE WORKTools

Apps · APIs · Webhooks

GROUND THE ANSWERSKnowledge

Documents · Context · Memory

Visual workflow builder

Build exactly what should happen next.

Design conversations and business processes visually. Drag, drop and connect each step, then let Haillo move through the workflow as the conversation unfolds.

WORKFLOWAppointment booking

Live preview

Appointment journey Ready to run

↘

TRIGGERIncoming conversation

TALKAsk what they need

✦

AIUnderstand intent

⌘

DECIDEAppointment?

▦

CALENDARCheck availability

✓

ACTBook appointment

↗

MESSAGESend WhatsApp

Send confirmations automatically.

✓

COMPLETECustomer confirmed

⌁

CONNECTHuman handoff

Bring in your team when they’re needed.

Build visually

Drag, drop and connect the steps your AI should follow.

Generate with AI

Describe the process you want and use AI to help draft the workflow.

Test before publishing

Run individual steps and simulate the conversation before going live.

Change safely

Publish versions, review history and roll back when needed.

One platform. Every channel.

Meet customers wherever the conversation starts.

Use the same Haillo workflows and intelligence across the channels your customers already use.

Voice
WhatsApp
SMS / Text
Web
{ }API
Slack

HailloShared context

Workflow→Action completed

Different channels. One connected system.

Connect your stack

Your conversations.Your apps.Connected.

Haillo can connect conversations to the rest of your business through built-in actions, APIs, webhooks and custom integrations.

Conversation → action

CRM & support

SalesforceHubSpotDynamics 365ZohoZendeskFreshdesk

Work & scheduling

Microsoft 365OutlookTeamsGoogle WorkspaceGoogle CalendarSlackCalendly

Commerce & finance

ShopifyStripePayUPayFastPayPalPeach PaymentsYocoOzowPaystackXeroSage

Connect & automate

WhatsAppTwilioZapierMakeREST APIWebhookCustom API

Connect through built-in actions, APIs, webhooks and custom integrations. Setup and availability depend on the application and use case.

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AI agents

Give every agent a job.Then make it yours.

Shape how your agent sounds, behaves and responds, then give it the right tools and knowledge for the job.

CUSTOMER SERVICE AGENTCustomer assistantReady

VoiceProfessional voice

Personality & rulesWarm & helpful

Friendly · Patient · Professional

WorkflowCustomer support

Voice + WhatsApp

ToolsCalendar + CRMConnected

KnowledgeCompany knowledgeConnected

Human handoffBring in your teamEnabled

Voice

Choose the voice and conversation style that fits the job.

Personality & rules

Tell Haillo how it should behave and what matters.

Workflow

Connect each agent to the business process it should follow.

Tools

Give the workflow the actions it needs to complete the job.

Knowledge

Give agents the information they need to answer accurately.

Human handoff

Define when and how your team should step in.

Live operations

See what’s happening while it’s happening.

Follow active conversations, understand what customers need and bring in your team when a conversation needs a person.

Customer Service Agent Live · 02:14

Customer

“I actually need to change the date.”

Haillo

“Of course. What day would work better?”

Workflow step: Collect new appointment date

Learn from every conversation

See what worked.Find what didn’t.Keep improving.

Review conversations, understand outcomes, track performance and use real interactions to improve how Haillo works.

Review

AI SUMMARY

Customer rescheduled an appointment. The change was completed and confirmation was sent.

Outcome: Resolved
Duration: 3m 42s

Use transcripts, summaries, replay and timelines to understand every interaction.

Quality

4.6/ 5 evaluation

Good

Request understood
Correct action completed
Clear customer response

Evaluate conversations, add human feedback and find where agents need attention.

Analytics

Conversations: 1,284
Resolved: 84%

ConversationsResolved

Track volume, outcomes, quality, customer feedback, availability and cost.

When you need more

Simple when you want it.Powerful when you need it.

Start with drag-and-drop workflows, then extend Haillo with APIs, webhooks, custom logic and reusable tools when your processes demand more.

API

APIs

Connect Haillo to external systems and services.

↗

Webhooks

Trigger actions and exchange data with your existing applications.

Function tools

Give workflows reusable business actions.

{ }

Custom logic

Add controlled custom logic for specialised use cases.

→

Run after the conversation

Trigger follow-up actions after the interaction ends.

↶

Versioning & rollback

Publish confidently and restore earlier versions when needed.

There’s a lot Haillo can do.Start with one thing.

Connect a channel, build your first workflow and shape the agent that will handle it during your free trial.

Build for free

7-day free trial · Credits included · No developers required